Welcome to the Metcard help and customer service area
Hopefully most of the questions or problems you may have will be covered
here. If you have a question or problem that is not covered here, then feel
free to email us: customerservices@metcard.co.uk, we endevour to reply to
every email the same day, or within a maximum of 3 working days during busy
periods.
ORDERING FROM THIS WEBSITE
Want to place an order?
The best way to place an order is via this web site - it's fully secure so
there is nothing to worry about. You'll also receive emails on how your
order is progressing. However, if you want to place your order by phone, you
can give us a call on: 0844 504 3939 (we're open 9:30am - 7pm Monday to
Friday).
After you’ve placed your Order
If we’ve sent you an order confirmation email, it means that your order is
being processed and is now on its way to you. Your membership card will be
personalised with the name that you supplied on your order. Please allow
upto 7 days for your order to arrive. However, some times the post can be
delayed so please allow up to a maximum of 14 days for delivery. If you
haven’t received your order within 14 days, please call customer services
on: 0844 504 3939 and we’ll look into it for you.
GUESTLIST AND TABLE BOOKINGS
Want to make a guestlist booking?
If you’d like to make a guestlist booking at one of our clubs, simply click
here
Want to book a table?
If you’d like to book a table at one of our clubs, simply click here
After you’ve made your booking
Once you have made a guestlist or table booking using our online booking
facilities, your booking will go to our bookings team who will arrange
everything for you and send you a confirmation message.
If for some reason you haven’t received confirmation from us by 12pm on the
day you intend to go out please call our bookings team on: 0844 504 3939
If you would like to make a guestlist or table booking for today please call
our bookings team on: 0844 504 3939
FEEDBACK AND SUGGESTIONS
If you would like to give feedback on any aspect of the Metcard service or make any
suggestions, then we’d love to hear from you.
Please use the form below.
COMPLAINTS
If you would like to make a complaint regarding any aspect of the Metcard
service, please use the form below. A member of our customer service team
will reply to you the same day or within a maximum of 3 working days during
busy periods.
Metcard is the lifestyle service for outgoing Londoners. Join today and gain FREE entry into more than 50 of London's leading nightclubs, bars and events.
